The Unit Clerk performs clerical duties and coordinates the communication of a unit to assist with patient and family-centered care activities. Ensures the flow of operations for the assigned nursing station/area is timely and efficient.

Performs a variety of clerical duties necessary to help patient care activities. Initiates, assembles, and maintains patient charts under established procedures. Prepares patient labels/armbands as needed for incoming unit admissions. Processes patient admissions, transfers, and discharges. Informs team members of reports and other pertinent information. Greets patients and visitors in waiting areas, directing them to other departments, and keeping them informed of wait times. Answers telephones and manages the patient call system. Serves as an information resource to patients, staff, and visitors. Interacts appropriately with all age groups. Completes and maintains unit and patient records, files, forms and documents related to work area management and patient care to include admissions, surgeries, transfers, discharges, medical records. Maintains organized work area of records, files, forms, and reference documents. Checks, updates and maintains facility boards, pneumatic tube system and telemetry box reconciliation according to departmental policy, procedures and/or guidelines. Prepares reports, purchase orders, projects, memos and letters using computer programs. Prepares and sends documents via facsimile; maintains patient confidentiality in accordance with HIPAA regulations and MSRH hospital policies. Tracks call light response time for the unit as needed. Assigns and distributes communication devices to appropriate staff. Performs work area duties as directed by the nurse or physician. Runs errands, retrieves supplies and transports patients. Maintains par levels of inventory including requisitions/forms and stocks work area supplies and equipment. Coordinates transportation for patients and patient items as delegated. Fulfills the role as a patient sitter when necessary. Other duties as assigned.

Knowledge of Windows-based software packages. Basic computer experience required. Ability to demonstrate excellent interpersonal skills and interact in a positive manner with patients, families, staff, physicians and the community. Organized, accurate, detail oriented, ability to prioritize, multi-task, and meet demands. Excellent telephone etiquette skills. Promotes a culture of safety and is proactive with implementing initiatives.

Education:

• High School Diplomas/GED Equivalent Required

Licenses/Certifications:

• American Heart Association Basic Life Support (BLS) Required upon hire